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Thread: Leica Customer Service

  1. #1
    Join Date
    May 2011
    Location
    NY, NY
    Posts
    851

    Default Leica Customer Service



    Leica Customer Service

    I thought I would take a moment to create a post in reference to Leica's Customer service improvements in 2018.

    Those of you who know me, and read my 2018 SHOT Show report may recall reading:
    "We discussed customer service as this has been a hot button topic. Last year they tripled the staff and in 2018 they will be doubling that. They are putting Care back into Customer Care. When any product is sent in for service the customer will be contacted in 1-2 business days. They are on a mission to be #1 in service. So happy about this."

    As you may or may not know I spend a few hours a day interacting on various forums. This is a follow up post from one of the numerous hunting forums on the web:
    Amazing service from LEICA
    Please take a moment to click on it and read it through.

    Now, I am in no way saying that this is how every service interaction is or will be. What I am saying is that obviously, Leica has been stepping up and as stated in my January SHOT Show report, "They are putting Care back into Customer Care"

    Just thought it was worth sharing. As always, feel free to reach out to us about any product or brand we handle, whether you purchased it from us or not. We are here to assist.

    Have a great day.
    Thank you for your continued support.
    If there is anything else that I can assist you with please let me know.
    Doug
    Camera Land
    720 Old Bethpage Road
    Old Bethpage, NY 11804
    516-217-1000, 212-753-5128
    Please visit our web site @ Cameras,Binoculars, Spotting Scopes, Rifle Scopes | Camera Land NY
    Long Islands Largest Camera and Sports Optics Superstore
    Doug @ Camera Land

    gr8fuldoug@aol.com
    http://www.cameralandny.com
    212-753-5128
    SITE SPONSOR

    Thank you for the continued support.

  2. #2
    Join Date
    Oct 2014
    Posts
    274

    Default

    I have not had any issues with my Leica products to warrant sending anything in but I've made phone calls to the customer service department with questions prior to buying their products. Always got through to a human being promptly who answered my questions satisfactorily. Very impressed with their product and support.

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